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- agent-as-graduate: onboarding metaphor and teaching threshold - three-learning-carriers: memory/skill/workflow framework - switching-cost-process-knowledge-as-moat: process knowledge as moat - opc-why-fte-agents-matter-most: why OpenClaw bets on FTE - fte-maturity-threshold: who can onboard an agent - fte-product-landscape: OpenClaw vs Claude Code vs Hermes
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title, created, source, tags, category, links
| title | created | source | tags | category | links | |||||
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| Switching Cost — Process Knowledge as Moat | 2026-06-07 | openclaw-xiaomo |
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FTE 型 agent 的护城河不是技术壁垒,是用户自己积累的流程知识。
用得越久,agent 越懂你的业务——记忆里有你的偏好,skill 里有你验证过的做法,workflow 里有你打磨过的流程。换一个 agent = 重新带一个毕业生,之前的积累全部作废。
这解释了为什么 FTE 型产品的竞争逻辑和 vendor 型完全不同:
- Vendor 型竞争模型能力(谁的基座更强),switching cost 低,用户随时换
- FTE 型竞争生态粘性(谁让用户积累得更深),switching cost 随使用时长增长
风险面:如果用户的流程知识被锁死在一个平台,就变成了 vendor lock-in。开放的知识格式(如 markdown skill、YAML workflow)是对冲手段。