xiaomo
c128fad38e
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- agent-as-graduate: onboarding metaphor and teaching threshold - three-learning-carriers: memory/skill/workflow framework - switching-cost-process-knowledge-as-moat: process knowledge as moat - opc-why-fte-agents-matter-most: why OpenClaw bets on FTE - fte-maturity-threshold: who can onboard an agent - fte-product-landscape: OpenClaw vs Claude Code vs Hermes
22 lines
1.0 KiB
Markdown
22 lines
1.0 KiB
Markdown
---
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title: "Switching Cost — Process Knowledge as Moat"
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created: "2026-06-07"
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source: "openclaw-xiaomo"
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tags: [concept, decision]
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category: "product"
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links:
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- vendor-vs-fte-who-defines-capability
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- three-learning-carriers
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- agent-as-graduate
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---
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FTE 型 agent 的护城河不是技术壁垒，是**用户自己积累的流程知识**。
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用得越久，agent 越懂你的业务——记忆里有你的偏好，skill 里有你验证过的做法，workflow 里有你打磨过的流程。换一个 agent = 重新带一个毕业生，之前的积累全部作废。
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这解释了为什么 FTE 型产品的竞争逻辑和 vendor 型完全不同：
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- **Vendor 型**竞争模型能力（谁的基座更强），switching cost 低，用户随时换
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- **FTE 型**竞争生态粘性（谁让用户积累得更深），switching cost 随使用时长增长
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风险面：如果用户的流程知识被锁死在一个平台，就变成了 vendor lock-in。开放的知识格式（如 markdown skill、YAML workflow）是对冲手段。
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